Most items purchased from our website may be exchanged or returned within 7 days from the date of receipt.
- Products with quality-related issues may be returned for a refund or exchange by contacting our POSH MX Concierge within 7 days of receiving your order. POSH MX would be responsible for the return shipping fee incurred.
- Products with no quality-related issues may be returned for a refund or exchange by contacting our POSH MX Concierge within 7 days of receiving your order. You would be responsible for all return shipping fees incurred. To make sure you order the correct sizing, please contact our POSH MX Concierge to inquire about the sizing before ordering.
Terms and conditions for returned items:
- Products returned for exchange or refund must be unworn and unwashed, with all original tags attached, and in its original packaging. Returned products with any sign of being worn or washed are classified as unacceptable and will not be refunded.
- For hygiene reasons, we do not accept exchange or return of used lingerie. We also do not accept returns of brand new panties, bra and panty sets, teddies, babydolls with panty and swimwear.
- We would be responsible for the shipping charge incurred for products with quality-related issues. Customer would be responsible for the shipping charge incurred for products with other issues, such as color, sizing and preference.
- You must take photos on the defects and email them to our POSH MX Concierge for our verification within 7 days of receiving the items in order for the items to be returned.
- When sending a return or exchange, it is recommended that you ship the items with UPS, DHL or Fedex that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of the return goods.
- Return items could be shipped to the designated address given by our customer service after the due verification process is completed.
- Credits will be issued within 14 days of receipt of the item. Please include the original order number in the return parcel for us to expedite the process of issuing the credit.
- All accepted returns with no quality-related issues of the product will include a $50.00 restocking fee for processing such returns.
- Shipping and handling charges are not refundable.
Please contact our POSH MX Concierge to request a Return Merchandise Authorization (RMA) and we will email your RMA with the shipping address for returns. Please return the item by a DELIVERY CONFIRMED WITH SIGNATURE service to qualify for a refund or exchange. Please do NOT ship your return item until you receive your RMA and the shipping address for returns. Then please email the tracking number for the refund shipment to our POSH MX Concierge. Thank you.